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The Ultimate Guide to the HubSpot CMS

A content management system (CMS) is software that allows a non-technical user (us coding plebs) to create, manage and edit content on a website. In a recent review of the 15 best content management systems, Finances Online rated the HubSpot CMS as their number one pick, and we couldn't agree more. 

The HubSpot CMS is a powerful content management system.

It not only allows you to create, manage, optimize, and report on all your website activity in one place, but you also have the ability to take advantage of lead generation and nurturing with access to the HubSpot CRM and various lead capture tools. 

Sounds like a techstack dream come true, right? 

In this guide to HubSpot's CMS, we'll:

  • Take a look at the benefits and features of the platform; 
  • Explore the toybox of tools you have access to; and 
  • Even take you through the evolution of the platform. 

We actually interviewed web design guru, Luke Summerfield — HubSpot's Go-to-Market Lead (Web & CMS) — to get the inside scoop on that last point. 

So put on yer HubSpotter suit because we’re about to take a deep dive into the ins-and-outs of the HubSpot CMS platform. 

Blogs about the HubSpot CMS

Overview of the HubSpot CMS

Features of a Traditional CMS

WordPress is a traditional, popular, CMS platform. While it is a powerful platform for content creation, it requires additional integrations or software to attract, engage, and delight customers. The default features you'll get with this CMS (and others like it) include:
  • Publishing Tools
  • User Management
  • Media Management
  • Compliance
  • Themes 
  • Basic Optimization 

 

Features & Benefits of the HubSpot CMS

When we asked Luke, HubSpot's Go-to-Market Lead and CMS master, what makes the HubSpot CMS so unique he said:

"This is a huge topic... are you ready?"

Heck yeah we are. 

He jumped right into the fact that HubSpot has not only included all your basic features like the ones listed above, but they have strategically combine website creation, management, and optimization with the power of their customer relationship management (CRM) tool in order to customize the entire buyer's journey. This streamlines marketing and sales alignment and delivers true, closed-loop reporting.

Sounds impressive right? It's because it is. 

The HubSpot Content Management System basically takes the traditional CMS infrastructure and has supercharged it by integrating the HubSpot CRM, marketing, sales, and customer service tools to go far beyond just content management. 

The HubSpot CMS Deep Dive

Let's take a deeper dive into each of these bullet points. 

Design Tools, Files & Media Management

HubSpot's design manager combines all the tools that are needed to build state-of-the-art websites, while still giving marketers the flexibility that they desire when creating content. It’s also one of many reasons why devs love the CMS Hub

design manager tabs

 

"Our goal is to try to help marketers be able to just do what they need to do to get their work done easily and joyfully, without the need of a developer and having to jump between all these different systems." ~ Luke Summerfield

 

Tools included in the design manager:

  • Finder: a space to create and organize your files, templates, modules, and folders.
  • Layout Editor: a drag and drop editor for structuring your page, blog, email, and system templates.
  • Inspector: this is where you can edit the properties of a layout, module, or group. 
  • Code Editor: an Integrated Development Environment (IDE) for all your front-end code (CSS, Javascript, or even your own HTML templates).
  • Module Editor: reusable custom modules that you can set up to add advanced functionality to your site that can still be managed by non-technical users.
  • File Manager: a file hosting system for all of your site's assets and media. 

HubSpot CMS Asset Marketplace

Hubspot CMS templates control the layout, style, and function of your pages. Hubspot provides built-in templates from CMS developers. You can also download pre-made templates from the HubSpot Marketplace.

Modules are the building blocks of templates. These blocks of content, which include images, forms, CTAs, rich text, and more make up your templates.

HubSpot allows a one-to-many relationship. The same module can be used across many templates. Your templates can be added to many unique pages.

templates

There are three types of modules that can be added to templates:

  • Default modules:  33 available for templates in the design manager tool. Each type of module can be customized with styling and content options in the inspector.
  • Special modules: in addition to the standard HubSpot modules, each type of system template has a special module that can only be added to that type of template. For example, a password prompt module is only available when creating a password prompt template.
  • Custom modules: you can create custom-coded modules to add custom or advanced features to your blog, pages or emails. The module editor has three editor panels for writing HTML and HubL, CSS and JavaScript. Custom modules offer a wide range of functionalities so that content can be fully customized within the page, email, or blog editor. 

HubDB

HubDB is a way to create dynamic, data-driven content that's easy for marketers to manage, much like a spreadsheet. Retrieval of data can happen in many different ways, depending on what you need to accomplish, and you can query the data externally via the HubDB API. Or you can use HubSpot’s HubL markup tags to pull data into the CMS.

Luke explained that there was a real need for this.

They were talking to customers that needed solutions for creating a digital product catalog, event calendar and listing, or there was a franchise, with 250 locations, and they needed to manage all those different franchises online.

 

hubdb

"For marketers, HubDB is a spreadsheet on steroids" ~ Luke Summerfield

 

The solution to all these scenarios, tied back to the need to have a database where you can manage all that content, and then dynamically display things differently on the site based off of whatever the user is looking for. 

 

"For developers that have used databases in the past, it's more like a lightweight database system." ~ Luke Summerfield 

 

In addition, Luke said developers will like that HubDB opens a lot of doors because there is an API to it. This means you can feed it with data from other systems, like an ERP system, or an event management system that has an open API. This allows for connection and keeps everything synced. 

Marketer Friendly Drag & Drop Publishing Tools

Build it and they will come. And the best news? You don't even need a dev to do the building. Bring your vision to life (in a 100% self-sufficient way) with drag-and-drop publishing tools. 
  • Website pages: are the building blocks of your company's website and advanced menus
  • Blogs: it's never been easier to create compelling content that educates your audience about your business. You can also host multiple blogs on the same subdomain if needed.
  • Landing pages: display content offers that attract new visitors to convert on your forms. 
  • Forms & Pop Up Forms: create a form and use it to collect information about your visitors. 
  • Landing pages: display content offers that attract new visitors to convert on your forms. 
  • CTAs: a call-to-action is a button you can use on your HubSpot content to drive prospective customers to your website, where they can then convert on a form and be added to your contacts database.

*TIP: You can also A/B Test anything in the above list!

A/B testing is a marketing experiment where you "split" your audience to test a number of variations of a website page, CTA, email, etc. to determine which performs better. 

To run an A/B test, you need to create two different versions of whatever you want to test, with changes to only a single variable.

Then, you'll show these two versions to two similarly sized audiences and analyze which one performed better over a specific period of time. The key here is that you want the test to run long enough to make accurate conclusions about your results.

Personalization & Smart Content

With smart content and personalization tokens, HubSpot helps you deliver intelligently personalized content to your customer’s needs; tailored to where a prospect is in the buying process, or content targeted to people the very first time they visit your website.

Smart Content lets you target content based on anything you know about your contacts, for true relationship-driven marketing. Basically, any data stored in the CRM about a specific contact can dynamically change the customer experience

This is possible in enterprise CMS solutions like Adobe or Sitecore. However, with HubSpot, you don't need a developer to set it up: Marketers are able to do it.  

You can use it to tailor your website pages, landing pages, emails, CTAs, and forms based on specific criteria you have stored about your contacts in the HubSpot CRM. 

*For HubSpot Professional and Enterprise level only and it comes with the stand-alone CMS as well. 

 

"Smart content and personalization is something that's quite unique to HubSpot CMS, and really opens the door to a lot of powerful things that marketers can do without having to go to a developer. It's an area that we're looking at doing a lot more with for building and optimizing websites." ~ Luke Summerfield

 

Advanced Optimization, SEO & Content Strategy Tools

HubSpot has adopted the topic cluster SEO methodology because search engines today reward websites whose content is organized by 'topics' not just 'keywords.' This is an easy task to accomplish now in HubSpot’s content strategy tool, where you can discover and rank for broad Pillar Page topics and more specific, niche subtopics.

The tool actually shows you topic suggestions based on relevance, competition, and popularity, as well as monthly search data, so you can estimate how ranking for specific topics will translate to organic traffic gains. In addition, there is a visual content cluster feature that helps you to create your internal linking strategy by showing you what content pieces are linked to each other with a green line. If the line is red, it means the content is not linked yet. 

Accomplishing on-page SEO is also a breeze in HubSpot.

When you create blog posts, landing pages, website pages, and emails, there are built-in to-do lists telling you exactly how to improve your optimization; meaning third-party SEO plugins are not required. 

 

edit-subtopic-content

 

Reporting & Website Analytics

These analytics are game-changers!

You can think of the HubSpot reporting and website analytics tools as your guide and how you prove ROI. 

deal closed


You can use HubSpot's default reports to design dashboards for everyone in your organization. These can be the same for everyone, or you can create custom ones for up to 200 people, so they can focus on the analytics they need to know about. 

These reports allow you to dig deep into any metric from the marketing, sales, or service tools, any record from the HubSpot CRM, or data from any integrated apps you may be using via the HubSpot App Marketplace.

You can also build customized reports using HubSpot's library of reporting templates, or build your own custom report from scratch using the reporting add-on tools.  

switching-sources-reports


With the web analytics tools, you can get deeper insights into how visitors are finding and engaging with your content, and moving from visitor to customer.

HubSpot's website analytics provide information on activity like sessions, traffic, engagement, device types, sources, and more. Below is a list of the reports that appear on the web analytics dashboard by default:

  • Sessions
  • Traffic Metrics
  • Engagement Metrics 
  • Session Sources
  • New Visitor Sessions by Source
  • Session Engagement Rates by Source
  • Device Breakdown
  • Session Country

HubSpot reporting has pretty much everything you need, but the platform can easily be integrated with Google Search Console for even more data to mine.

Content Staging

HubSpot has what Luke likes to call a 'light-weight' content staging area, where you can take any page on your website, clone the page, and make changes in a non-live staging environment. 

In this staging environment, you'll get a preview/staging URL that you can share with people -- allowing them to interact with whatever you've built, make any edits behind the scenes, and then publish whenever ready. 

It basically takes your existing page, swaps it for the new page, and then archives the old stuff. So, it doesn't delete it. It just puts it in an archive, in case you need to reference it later.

This gives you the ability to make more complex changes, site-wide changes, or redesigns a lot smoother.

"For someone like myself (a non-developer) I love our current content staging, because I can do what I need to do, like flip pages around and update things. It also makes my life a lot easier when I'm working with a team to send out preview links, gives them easy access to it, and then with one click...I'm live." - Luke Summerfield

 

With that said, Luke admitted there is still room for improvement here, as it's not as robust as it could be.

The good news: This is something that the product team has on their radar. Eventually, they'd like to move towards a world where they have a true workflow of development environments, staging environments and a production environment that's live.

"The first step towards this was creating a local development tool, that's now in BETA."
~ Luke Summerfield

Hubspot Content Staging

 

Local Development Tools

The cool thing with the local development tools, is that you can actually create an entire site locally on your computer now, a staged site, just in your own local environment.

This can't be shared, virtually yet, but again, it's the next step. And there's a kind of secret workaround. A little hack, you could say.

For folks that want to do a staged site, I would only recommend this if it's a developer who's good with the local development workflow. You can take the local development tools and connect them to multiple portals.

What makes this valuable is that you can manage assets, templates, and modules and apply changes across however many portals you want. You can do this very quickly, with one command.

So developers can get CMS accounts that are free. This is a sandbox account that's got the full CMS features and functionality, the CRM, and all the free tools. It doesn't let you connect the DNS records and turn the site live, but you can do everything else. 

So the hack is this. If you have your live HubSpot portal, you could then use the local development tools to pull down all the assets into your local environment and do whatever changes you want. Then push it up into one of these sandbox portals that you could share preview links to.

The preview links are then a type of staging area, like a QA area, and then you can pull it back down, and eventually push it into your live portal. 

Luke again admitted that there's improvement to be made here, and reminded us of as of 2019, they have a full time staff of people dedicated to making developers lives better now. So this time next year, development at HubSpot will be on a whole new level.

To learn more about the local development tools and the HubSpot CMS from Luke himself at Inbound 2019, watch the video here.

Growth Driven Design

And and last, but definitely not least, I couldn't end a discussion about the HubSpot CMS without bringing up Luke's popular, website building and optimization methodology called Growth Driven Design (GDD).

Basically, the main idea behind GDD is that...

"TRADITIONAL WEB DESIGN IS BROKEN." - Luke Summerfield

 

Whether you take the certification course or hire a GDD-fluent agency (like CMO), HubSpot makes it easy to build and optimize a peak-performing website that drives business growth.

In the course, you'll learn how to develop a strategy, build a launch pad website, implement data-driven continuous improvement, and gain access to a global GDD Slack community, where you can ask questions and collaborate with the instructors and thousands of GDD practitioners.

(With CMO, we do it all for you .)

World Class Hosting

Speed

Visitors will leave your website if it loads slowly. So HubSpot's CMS is designed to load FAST! INDY 500 fast.

HubSpot has built its own global Content Delivery Network (CDN) infrastructure. They’ve optimized it so that your pages load quickly no matter what device is used or where a visitor is located.

The CMS optimizes image sizes and compression so they look great on devices and load quickly. Hubspot has tweaked how CSS and JavaScript load to ensure fast-loading pages.

Security

Security breaches are bad for PR. So HubSpot CMS has SSL baked right in. Do you know that lack of security can hurt your search rankings?

HubSpot’s global CDN automatically prevents DDoS attacks. And the Web Application Firewall prevents hackers from accessing data. If that wasn’t enough, HubSpot has a security team that constantly monitors the network.

Reliability

There’s a 99.999% uptime with Hubspot CMS. If a data center ever goes down, the system can switch to a redundant system and keep your site live. Downtime doesn’t just cost you revenue. It hurts a visitor’s perception of your brand.

Integration with the HubSpot CRM

HubSpot’s CRM has been voted the #1 CRM for SMBs. And it integrates with the HubSpot CMS. You can track contact details, build contact lists, and follow a user from visitor to satisfied customer.

 

 

"The way to build a great web experience that converts is all about tailoring the experience for the individual" - Luke Summerfield

 

This was the mindset at HubSpot from the very beginning, which is why they knew it was important to eventually couple the CMS tightly with the CRM and the other free tools they offered.

This means that as a marketer, you have all the data that's going into your CRM: pages viewed, clicks, downloads, funnel stages, contact owner, and a lot of other really rich data to help you make impactful improvements on a website and actually tailor the experience.

These two tools working together are the marketing dream team you've always wanted.

This means you now have all your lead and customer data in the same place as your website, so you can easily leverage it to personalize communications and content to them through email, your blog, your social media channels, and more. 

CRM-image-3

Why do we use it?

What is Lorem Ipsum?

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The Evolution of HubSpot

At this point, we're on the same page: Wow, HubSpot is unlike any other CMS out there. 

If you're curious as to how they became what they are today, read on! Luke gave us the inside scoop on the history and evolution of HubSpot's CMS. 

The History of the HubSpot CMS

Luke Summerfield has a long, eclectic history with the HubSpot CMS...they go WAY back. 

Luke Summerfield_HubSpot CMS

Before he started working at HubSpot in December 2014, his web expertise was gracing the former digital agency (Savvy Panda) with its presence, and they were using what HubSpot called the CMS version 1.

It was pretty basic, but it did what it was supposed to do really well, helping marketers (non-coders) manage a website.

Though for anyone who used this content management system, there was a lot to be desired. From its features to its name. It was originally called the HubSpot COS (Content Optimization System) with the intention of focusing on the importance of not just managing content, but always improving and optimizing it.

The name confused enough people that they eventually decided to change it to what it is today: HubSpot CMS.

Around October 2014, Savvy Panda was acquired and after helping out with the transition, Luke jumped ship to HubSpot. He started off as a program manager, then founded Growth Driven Design (an internal startup focused on transforming how websites are built and optimized), to his present role of assisting the HubSpot CMS product team and growing programs and products that solve developer challenges. 

 

"It was fascinating to be on the other side of the fence now, not only helping agencies and their clients use the platform, but also getting to witness how the product was developed and being evolved" - Luke Summerfield

Fast forward to 2012, when the CMS was relaunced as a part of HubSpot's big "HubSpot 3", it resembled a lot more of what you see today.

At this time, HubSpot had grand plans and really good product vision, as they recognized the power of being able to connect the HubSpot CMS  to contact records in the HubSpot CRM (Content Relationship Management).

All of a sudden, you could create really dynamic website and landing pages. This lead to the development of personalization and Smart Content tools that allow you to alter the way your content displays depending on specific viewer properties in your CRM. Now you could show the most relevant message to each of your visitors for a true relationship-driven marketing experience.

 

Hubspot CMS_Smart Content

 

The HubSpot CMS in 2016

Fast forward again to 2016... Luke explains that this is where a lot of interesting things started to happen with the HubSpot CMS.

Although it was still fairly easy to use, the experience still didn't flow exactly how they envisioned. They were trying to build one tool that would make both marketers and developers happy - the result was an 'ok' job at both. They realized they needed to pivot and create totally separate experiences and tools for each group.

 

"The problem with this was, I think we kind of missed the mark and didn't do either one very well, and we were missing key functionality." - Luke Summerfield

 

 

So it was time to switch things up and they started with some of the items below:

  • Building dynamic page content using HubSpot's simple database system - "HubDB" and the HubDB APIs.
  • Moving from the CMS being an add-on to the marketing tools, to allow customers to purchase the HubSpot CMS as a stand-alone product.
  • Allowing for member login and restricted content using HubSpot's "Memberships" tool (bundled in the Enterprise Hubs)

 

Hubspot CMS_HubDB

 

Next, they went to work on restructuring their product teams and the experiences they would create.

  1. The first team that was developed was 100% focused on the marketer experience: ease of use, giving them the flexibility they needed to get their jobs done.

  2. Then a second, completely separate team was created to only focus on the developer experience, and to really live and breathe in a world where all they see is code.

Moving forward, Luke said they are looking to improve functionality for larger companies who have complex websites and more advanced IT/CTO requirements.

 

The HubSpot CMS of Today

So now in 2019, there's a lot of people doing a lot of hard work. HubSpot has a very large team totally focused on building content tools.

Progress is being made.

It's getting easier for marketers and the developer experience is improving with some of the new design manager tools, but one of the things that Luke said they were still hearing constructive feedback on was that people wanted a stand-alone CMS offer for things like:

  • A separate website for another project, division or franchise;
  • An event;
  • Or maybe they just wanted something simple and weren't ready for all the fancy automation features that HubSpot is known for

Backtrack to before Inbound 2018. You had to buy the marketing tools. Then you had to add on the CMS, and it was kind of buried under everything else.

Well, users spoke and HubSpot listened.

So at Inbound 2018, they released it: a fully integrated CMS that goes far beyond content management. Now you have the ability to add on features when you are ready for them in the future. In addition, you not only get the CMS, but you also get the HubSpot CRM packaged with it for FREE.

This was a game-changer. 

Hubspot CMS_image

 

The Future of the HubSpot CMS

When you look at content management systems like Wix or Squarespace, they seem to do a phenomenal job of making it super easy for marketers to jump into a website and make changes and edits.

So HubSpot naturally took notice.

Luke informed us they have been thinking about what an 'ideal' editing experience looks like in HubSpot CMS for some time now... and the natural progression is going towards 100% drag and drop.

This would allow you to do things like change the size of an image by just dragging it and pulling it wider or adding a new column with the click of a button.

The intention here is to create more of an interactive experience for the non-technical admins to be able to easily design beautiful, functional websites.

 

AND guess what???

This NEW web editing experience is now in BETA!

 

In addition, you may or may not know that this same 'drag and drop' editing experience has been available for creating and designing marketing emails since early 2018. 

These editing features make creating a marketing email simple and intuitive, allowing marketers to change layouts; make images bigger or smaller; change header sizes, fonts, colors, etc., by simply dragging any element of your email into place, adding content, and sending. 

 

HubSpot CMS drag and drop email

 

You might be asking, so what makes this SO special?

Now, you don't need any web design skills to create an email!

In your portal go to Marketing > Email> Create New > Regular, and then you'll see the 'Drag and Drop' tab at the top left. There are a total of 19 options for you, including 1 completely blank template where you can start from scratch.

*Note - once you create an email, the template doesn't save, so if you want to use it again, you just have to clone your previous email. 

Since its release, HubSpot has also added these new features:  

  • Additional templates - showcasing advanced functionality, including template defaults, section backgrounds, and full-width sections.
  • New combined recipients and send screen - to simplify your creation flow, you'll now see the send and schedule tabs together.
  • Quickly convert to an automated email or go back - under the “Actions” menu, you can convert a regular batch marketing email into an automated email or an automated email into a batch marketing email from any screen inside the email editor.

 

NEW HubSpot CMS Local Development Tools

The next inside tip Luke gave us was that HubSpot has been UBER focused on improving the marketer's AND the developer's experience. To support this, they now have over 80 full-time folks just cranking away building content tools and creating new, modern functionality that's being released on almost a monthly basis. 

 

A NEW product that just went into BETA last week: a pure local development working experience!

 

So for any of you developers out there reading this: Luke said they know that y'all like to work locally, using your own frameworks, in your own editors, on your computers and that you weren't really keen on learning how HubSpot's web design tools worked. 

This new local development tool will allow you to use whatever editors or frameworks you prefer, giving you the ability to pull everything down and sync it locally. Once it's local, it's easier to use workflow systems like Git or GitHub for managing processes.

This is something Luke and HubSpot are pretty excited about, and it's come a LONG way in the last two and a half years.

HubSpot APIs for Days

HubSpot CMS_Hubspot Connect_App Ecosystem

 

If you're headed to Inbound 2019, you'll hear all about this, but if not, you've heard it here first!

HubSpot will be announcing an identity shift.

The platform is transitioning from an 'all-IN-one system' to an 'all-ON-one system' where everyone can connect in multiple ways. 

In the past, HubSpot was known as being a pretty closed, proprietary system that allowed some integration with approved sources, but nothing compared to their largest open sourced friend — WordPress.  

Lets just say, users spoke and HubSpot listened again and they went to work on their APIs.

They now have 45 APIs for all the different tools within HubSpot and their team does not plan on slowing down anytime soon, with plans for new API and endpoint releases in the next 6-12 months.

So what does this means for developers?

These APIs now give you the flexibility to basically create almost anything you can think of on the CMS and connect it with all your other systems and tools that you're operating your business on.

 

"This creates A LOT more flexibility in the world of 2019 in terms of what's possible" - Luke Summerfield

 

You can check out HubSpot's 'Connect Program' that supports companies with prepackaged integrations and tools, and allow marketers with no technical knowledge to click a button, install, and set up.

Luke said HubSpot has just hit over 375 apps in the program, and they are continuing to grow it daily.

In addition, there are other options now if you have a custom need or if you want to build our own app that's just for your company. All these new APIs make it very easy to get in and move the data you want and keep everything connected.

 

HubSpot + WordPress = A Powerful Duo

Hubsot CMS and Wordpress

 

Last but not least, while we are on the topic of connecting tools into HubSpot, we have to discuss one of the most popular integrations: HubSpot + WordPress.

If you weren't aware, in June 2019, there was a refresh to the WordPress integration and a new WP Engine Partnership was formed. It includes the following benefits:

  • HubSpot’s tools are now intuitive and quick to set up, so WP Engine customers can collect email subscribers, generate leads on their website, and have real-time conversations with website visitors.

  • All the features of the plugin are built on top of the free, fully-integrated HubSpot CRM where customers can manage all your email contacts.

  • Customers only need to use one plugin instead of five different plugins, so you spend less time managing tools and more time building meaningful relationships.

  • Fewer plugins also reduce security vulnerabilities and the likelihood of plugins conflicting with each other.

  • Combined with using WP Engine as your hosting service, customers can feel comfortable knowing that the website is secure from the numerous WordPress hacks.

Now, the HubSpot for WordPress plugin works with WP Engine's StudioPress pro themes to make the process of creating and setting up lead capture tools easier. No more figuring out how to manually create the forms, pop-ups, and live chat—yippee!

How to do this:

  1. First install the HubSpot plugin with a StudioPress theme activated on your site.

  2. The plugin will automatically create these assets for you and apply the popup and live chat modules to your site.

  3. This then helps you get set up on HubSpot’s tools immediately and gives you the flexibility to edit those assets as needed.

At HubSpot we want to solve for all customers and this includes customers who use WordPress. To do this, we are making investments in WordPress including our WP Plugin, Partnerships with folks like WPEngine and Gravity Forms, and we're even exploring a Web Agency Partner Track.

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