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CLIENT SERVICES MANAGER

When you love developing people and process (at the same time!)
 

Location information Remote/USA

Time information Full-time

 
 
 

HubSpot Client Services Managers are operational pros who can support and advise our client services team members through training, mentorship, process, and other operational efficiencies.

Internal communication is a big part of the job!

We Offer Amazing Perks

In addition to working with an awesome, fun-loving team
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REMOTE & W2

Talk about the best of both worlds. The freedom of remote work meets the warm security of a W2.

Time

FLEXTIME

Create a monthly schedule that works for you and your clients. We plan in work months not work weeks.

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FLEXIBLE PTO

Earn your way to a 25% work time reduction! That's about 40-46 hours off each month (13ish weeks a year).

*intended to cover everything from sick time, to holidays, vacation, and rare events like jury duty or military moves

Health

MEDICAL, DENTAL & VISION INSURANCE

70% of your PPO insurance premiums (you and dependents) are covered for certain medical, dental, and vision plans.

*Blue Shield medical, Beam Dental, Beam VSP Vision

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401(K) WITH MATCHING

We will match your contributions up to 6%, to help you save for retirement.

*eligible after 3 months, immediate vesting

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BONUSES & RAISES

When the company earns, you earn. Share in our wins with a little extra cash.

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MENTORSHIP

Grow to new heights and level up your professional skills under the expert eyes of those that came before you.

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EDUCATION

Get paid to take close to 40 HubSpot certifications in addition to weekly ongoing education.

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QUARTERLY TEAM EVENT

Though we are remote, we do like to see each other. Being anti-office doesn't mean we are antisocial!

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YEAR END TEAM RETREAT

Annual in-person weekend retreat filled with fun activities to kick back, relax, and enjoy the rewards of our hard work!

*in 2022 we are going to Austin,Tx

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IN DEVELOPMENT

Multi-State Family Leave

Bereavement Program

Formal Mentorship Program

Open Book Financials

What Level Is This Position?

A little grid with a lot of info!
Levels

Level

Titles

Usual Remotish Titles

Years

Progressive Years in the Field

Responsa

Usual Responsibilities

Internship Intern 0 Learning how to work
Entry Level Assistant 0 - 3 Being tasked uncomplicated work
Early Career Specialist 3 - 5 Delivering specilaized work
Intermediate Strategist 4 - 6 Delivering advanced work without supervision
Advanced Intermediate Program Lead 5 - 7 Developing how we deliver work
Manager in Training Team Lead 6 - 8 Learning how to manage people
Manager Manager 7 - 9 Managing people
Early Senior Director 8 - 10 Managing a department
Senior VP 10+ Defining department goals and direction
Executive CXO 10+ Driving direction of the company

What You'll Need

The experience recommended for this job
Documented Professional Experience in:
  • managing and mentoring an agency services team 
  • technical project management
  • direct client management/consulting 
  • budgeting and resource planning
  • HubSpot
Ability To:
  • create job descriptions and interview for talent
  • understand HubSpot and RevOps and why our clients need both
  • build reports to track things like utilization and profitability
  • be disciplined/organized and able to segment your time and focus in order to hit deadlines
  • work with minimal supervision
  • to delegate and direct others

What You'll Do

Are you the Robin to our Batman?
  • Department Process Development:
    • Devise the best strategic approach to client communication, project management, team training, tools, etc.
    • Create and maintain processes and documentation
    • Create and/or improve onboarding programs for employees and clients
  • Client Management:
    • Train the client services team on critical processes needed to deliver excellent service
    • Act as an escalation point for clients
    • Act as interim account manager to homeless clients
    • Solicit client feedback (surveys, directory reviews)
  • Training:
    • Develop training programs to support the delivery of our services and other client servicing strategies
  • Talent Procurement:
    • Manage the client services team's capacity across clients & hours, identify where more talent may need to be hired
    • Assist in recruiting and hiring client services team members
  • Project Management
    • Monitor your projects
    • Self-administer your own tasks
    • Act as the ultimate overseer of department projects with regular audits to ensure nothing slips past the team.
  • Communication
    • Remain communicative and available with the team and candidates via slack, email, text, conference call, and smoke signals during reasonable business hours.
  • Coaching & Mentorship
    • Develop & implement team growth planning
    • Foster a culture of growth within your departments
    • Lead regular manager connect calls
  • Education
    • Complete & maintain all HubSpot Certifications
    • Attend in-person and virtual educational events

What You'll Use

Techity tech yourself!
Slack
Userback
Teamwork
HubSpot
Google Workspace
Gusto

A Word From Our Sponsor

AKA our fearless leader!
We're building a company that delivers every team member an employment lifestyle worth experiencing! Nicole Pereira
CEO - Remotish
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