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Remotish Employee Spotlight: Josh Burgess

Remotish's Employee Spotlight series introduces one employee at a time for a quick conversation about HubSpot and life outside of our roles. Today, we would like to introduce a new addition to our HubSpot Strategist team: Josh Burgess.

Josh Employee Spotlight_otter_ai (Made by Headliner)
 

 

Work Life

Stephany
Hello, and welcome to the Remotish Employee Spotlight! My name is Stephany Russell, and I am a Senior RevOps Coordinator here at Remotish. Today we're talking to our newest employee, Josh and he is one of our HubSpot Strategists. We're so excited to have him on board. Josh, can you tell us a little bit about what you do here?

Josh
Yes, Stephany. So, as the HubSpot Strategist, a lot of my responsibilities are meeting with our clients and sort of advising best practices specifically with regard to their HubSpot use. So, I'm trying to take their use cases, what they're trying to accomplish, and their goals and translate that into sort of HubSpot language and how we can use HubSpot to best achieve those goals. So, some of that looks like consulting, support advising on calls, and just providing our expertise. Some of this actually is support work so we go and actually work inside their portal and set up things like workflows, lifecycle stages, and imports. So we're actually getting in there and doing some of the work. And then we also have some implementation items that I will pass on to their implementation team and really, I'm just trying to look at things at a high level and provide direction, so provide that support. A lot of our clients come to us, they may be first-time HubSpot users, they may be longtime HubSpot users with a lot of different people in there already but they're looking for someone with sort of a broad range of experience. Luckily we've worked with a lot of different clients and we have all these different use cases and we've seen so many different things that we can advise on so many different areas, some direction, best practices, things like that. Yeah, that's my role.

Stephany
How long have you been a HubSpot user? How much experience do you have?

Josh
So, let's see It's been about three and a half years. I started with a marketing agency, they were a HubSpot partner agency. I had heard about HubSpot a little bit because I was doing a lot of digital work freelancing and I had used the resources before because they're big. You know, looking up how to do this, how to do that and you try to figure something out and you find your way to HubSpot because they have so many educational resources so I found myself in HubSpot just trying to learn something, and even if it was like something about email marketing or SEO or something like that. So I heard of the brand and I had gotten in there but I actually didn't know what HubSpot necessarily was selling as a product or who they were. I didn't really learn about that and I actually got hired at this marketing agency that I worked for here in Missouri. And I sort of dove in and really realized how how big HubSpot is in the space and how influential they are and how many tools they provide and how they all work together so I was really impressed. I actually didn't know there was a tool that was that robust before I got in there. I think a lot of people don't necessarily know what the capabilities are until you use its kind of hard to kind of really get the full grasp of it without getting in there using it yourself and kind of really diving in.

Stephany
In one of my former positions, our Director of Marketing was actually trying to implement HubSpot and taught it to us. At first, that was CRM and email building for me which included CRM cleanup for the sales team and sending out email blasts. Now that I'm with Remotish, I'm seeing the bigger picture of what she was doing and the longer-term effect such as workflows and automation. So, on that topic, what's your favorite HubSpot tool, or what's your favorite thing about it?

Josh
So, I know a lot of the buzzwords around it being a powerful tool and I know a lot of people have described it as being a robust tool having so many features, functionality, and flexibility but I'm going to say my favorite thing about HubSpot is their role as a thought leader in the space and specifically with education and how much time they dedicate towards educating and empowering. Any HubSpot users can and all of the education is free. To get videos on every single topic, knowledge base articles on a wide range of subjects and they have this pretty engaged HubSpot community for any kind of problem-solving things you are working through. So, that's sort of where I see a ton of value is in that education and thought leadership space. They provide great tools but if we're not empowered and good at using those tools, how valuable are the tools? So, they provide all that support and it's so valuable as you know Stephany, you have probably learned so much through the courses, videos, and the academy.

Stephany
Man, before I started here, I was trying to catch up on LinkedIn learning things, but now that we have access to like all 30 of the certifications, I'm like this is amazing! So, what does an average workday look like for you?

Josh
It depends on the day. I have a couple of days where I'm meeting with several clients throughout the day, so let's take one of those as a typical day in that regard - So, here at Remotish, we sort of have the flexibility to work whatever times we like and sometimes my workday may look a little "swiss cheesy." I may get up and I may drink my coffee, check my email or some Slack messages, and then may turn my direction and do something personal or private for a little bit. Then, I may spend some time on an educational front where I'm looking at new features, trying to understand something betters about HubSpot and often I like to do that kind of educational stuff in the morning. Then I've got days that I have client meetings, and they have a client early afternoon or late morning, so that'll be like an hour call we'll do advisement for one of our clients and then afterward we'll have a little meeting where we sort of game plan our next internal steps with our Digital Project Strategist and then after that I'm working on whatever high priority items I have. We also do internal meetings, some internal marketing meetings. Those are fun because it's a change of pace and it's a time where we can let our ideas flow out and brainstorm. 

Life Life

Stephany
Okay, so enough about work-life, let's talk about life. What time zone are you in and what do you think is the best thing about remote life? Because even before COVID hit we were all passionate about it. 

Josh
I'm in the Central Time Zone which is kind of nice because it's sort of an in-between the East and West coasters. As far as remote life, I've actually worked remotely off and on since 2014, so I've got a lot of experience with it in different regards. One of my favorite things about remote life is not having to get ready in the morning, not having to spend that time prepping yourself to be present in public - you can literally just wake up, take your dog out, hit your coffee, and then slowly get ready for your day and I'm definitely not a morning person so I kind of appreciate that time saving you get and saving of a commute so you're not wasting that time or money. One of the other things is when you're in an office, you're there for about 9 hours meaning your dog has to wait 9 hours before going outside. I've always hated that.

Stephany
That was one of my biggest concerns when I got my puppy earlier this year, but I was gratefully at a company that was right around the corner from my house so I would take a lunch break to take my puppy out who was still a baby at the time. So, what blogs or podcasts do you listen to, if any and if you do, what would you recommend our readers and visitors to listen to and follow?

Josh
Nowadays, I'm really honed in on HubSpot-related content. I did a lot more SEO and content marketing in the past and there's a bunch of stuff I was looking into back then that I would keep up with but it's really just the HubSpot courses, knowledge base resources, new betas, or features within HubSpot. The other day, I spent time looking into programmable automation features and the Operations Pro Hub.

Stephany
Nice! So, when you're not being a HubSpot master for our clients, what do you do when you're not wearing your Remotish hat? Tell us about your home life. 

Josh
Yes, so sometimes, I have these interesting little tangents that I go on - I have a lot of varied interests and I like exploring and learning perspectives. So right now, I'm spending some of my morning's day trading and crypto early in the morning - and that's a whole world within itself. You're educating yourself on all that and the markets and I think of it as a fun game. Another thing recently I've gotten into is an in-person foreign language group that is associated with the college here in Springfield. There are people that come from all over the world to teach a foreign language and it's a neat networking opportunity that I've met some really cool friends through. I'm also really into health, wellness, fitness, gardening, and healthy organic living. Then, there's Jiu-jitsu to which I've dedicated the past four and a half years of my life - it's something I'm really good at. Getting into this hobby later in life is sort of interesting to find your athletic calling in your 30s.

Stephany
That's cool! With the foreign language networking groups, what languages do you speak or do you speak any fluently?

Josh
No, I don't actually. I tried to learn French and Spanish before, and currently trying to learn a little bit of Arabic. I've even tried to learn some Japanese at one point. With so many things, I can just pick up and learn them really quickly but when it comes to foreign languages, it doesn't stick as easily. I've always wanted to learn a foreign language but I have no aptitude for it, unfortunately.

Stephany
Awesome. I really want to learn Spanish, living here in South Florida. So, do you have a personal motto or mantra that you live by?

Josh
So, I guess my personal motto or mantra is, every challenge we encounter is an opportunity for growth. Sometimes, it sucks at the moment when you're feeling stressed or being pushed to the limits of what you are good or capable of but you sort of reach that breakthrough, get to the other side and you've changed or you've grown or added a new skill set that you didn't have before. Also, it's sort of finding the silver lining in any situation because I feel that you can learn and grow from any situation - instead of being angry or whatever about the situation, you find something from it that you can learn from or that you're grateful for. I think that's sort of my lifelong theme.

Stephany
Nice, I feel like I secretly live like that already. Alright, any guilty pleasures that you have?

Josh
So, you know those Instagram videos that are really satisfying? They'll be melting something or crushing something, or even people getting their hair cut. I can stare and watch those sort of mindless videos all day. 

Stephany
Yes, my daughter watches videos of a big car running items like toys and glass over. So, I'm also into mindless videos. Any unique talents you have?

Josh
I'm actually very surprisingly freakishly strong.

Stephany
Well, don't you have to be with Jiu-jitsu?

Josh
Well, they're way stronger before that, but if you meet me in person you'll see why that's kind of odd because I don't look strong at all and I'm usually one of the smallest people on the mat. 

Stephany
Okay, so tell us about where you live and why you like or love living there?

Josh
I live in Springfield, Missouri. If anybody asks, it's in the very middle of the country - close your eyes, point in the middle and that's probably where I'm at. Yes, it would be cool to live in a cooler place and maybe I've considered it before, but it's a very good place. It's the third-largest city in Missouri, it's very affordable and there's a lot of good people here. A good home base. 

Stephany
Okay, so I guess that's it - Thank you Josh for your time, and thank you to the audience. That concludes today's employee spotlights. So again, thank you Josh for sharing your professional journey and personal fun facts about yourself with us today and thank you to our listeners for tuning in.

Josh
Thank you, Stephany. I'll talk to you later.

Stephany
If you enjoy this interview, you can head over to remotish.agency, and check out our other Employee Spotlight Interviews. These can also be found by heading to the header of the website, clicking on the resources link, and then clicking on the blog option. This will take you to a catalog of our blogs written by all of our team members including our Employee Spotlights. Again my name is Stephany, and that's it for today. Until next time, Happy Hubspotting!

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