April 2020 HubSpot Product Updates

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If you use HubSpot, the monthly product updates are a must to keep track of, so you can stay up-to-date with all the new features, tools and changes to the platform.

Below we've recapped what's happened since March 24, 2020.

HubSpot Product Updates


In this blog, we will go through each update below from April in more detail:

  • Ticket Automation For Service Hub Starter - April 22

  • Ratings & Review in the App Marketplace - April 21

  • CMS Hub Professional & Enterprise - April 7

For all the additional updates that were from March, feel free to watch the video below:

  • All New Sales Hub Starter
  • Remote Business Tools
  • Canva Button
  • Private Files
  • Change Blog Page Title
  • Ad Campaign Management
  • Location & Language Targeting in Facebook
  • Workflow Revisions
  • HubSpot Home
  • Jira Integration
  • Persistant Feeback Survey for Web
  • Facebook Messenger
  • PieSync in the App Marketplace

HubSpot Updates In April 2020

Ticket Automation For Service Hub Starter

TicketReceivedWorkflow_hubspot product updates


Service Hub Starter now has two new ticket automation features.

  1. Ticket workflow builder: allows you to automate internal notification and ticket kickback emails, helping customer service teams to improve the customer experience. To do this, go to the 'Automation tab',  click 'create workflow,' then choose the type of action you want.

  2. Change ticket status when receiving or sendng an email: this assists customer service teams to stay-on-top of their tickets and never miss one. To do this, go to Settings > Service > Tickets > Automation. Then choose what status the ticket should be changed to. 

*Please note: this is only available to Service Hub Starter portals that were purchased after March 3, 2020.

Ratings & Review in the App Marketplace

customer reviews_hubspot product updates

This update gives you the ability to leave reviews and ratings in the App Marketplace.

These days... the market for many products is saturated, so what do you typically rely on when you need to make a decision about a purchase? Reviews!

People trust peer reviews over hearing what the business has to say.. because of course the business is going to say they are they best at what they do. 

Reviews and ratings makes your experience with the App Marketplace top notch, as it lets you make more informed decisions before purchasing an app. In addition, the app creators will be able to see the reviews and continuously improve their products based on the feedback they recieve. Its a win-win for everyone! 

*Please note, this update is now live and available to all HubSpot users and in all languages supported by HubSpot.

CMS Hub Professional & Enterprise


Are you over being slowed down by old-school content management systems that require a TON of time to maintain and are hard for non-technical folks to manage the front-end, ie. content, images and on-page SEO?

It's never been more important to have a solid online presence for your business. This includes things like:

  • Advanced functionalities
  • Security
  • Workflow capabilities
  • SEO
  • Lead conversions

When you have a website, there are so many features and tools to manage, you need to have a streamlined approach so its easy and straightforward, not a headache you dread.

With this in mind, HubSpot has released improved features for their CMS Hub for Professional users and all new features with an Enterprise tier! This means that their CMS (content management system) is a viable, powerful tool for businesses of any size. 

We recently reviewed why marketers and developers are loving the new and improved CMS Hub, so feel free to read those posts for more details. 

And the best part... HubSpot's CMS Hub integrates with all the rest of their business growth tools:

Why should you care?
This means that you can use valuable website data to inform your marketing campaigns, sales strategies and solving problems for customers. You can also extend its functionality by using 3rd party apps available in HubSpot App Ecosystem.

*Please note, to check out all the features and functionality within CMS Hub, check out HubSpot's product and services catalog.



That concludes our April 2020 HubSpot Product Updates. 

Want to get caught up on previous updates? Here's a list from the past.

For more information, you can always book a complimentary 30-min chat with us about any of your HubSpot needs.

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Remotish is hyper-focused on servicing companies that plan to use or currently have HubSpot. We have been keeping up on our HubSpot skills since 2013. We make HubSpot awesome.


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