HUBSPOT Onboarding Program Manager

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If you love consulting on platform and process...

You might be a HubSpot Onboarding Program Manager!

What You'll Be

HubSpot Onboarding Strategists are technical experts in the platform that can also consult on process strategy in all major hubs of the platform (sales, marketing, service). 

As an expert guide for our new HubSpot clients, you will be on the front-lines of developing their projects and scoping the approaches and resources needed to complete projects well and on-time. Client interaction & project management a big part of the job!

You will both run our clients through their onboarding programs as well as seek to iteratively improve how we service this offering. Supporting team members will look to you for direction and guidance on the tasks needed to support our clients' onboarding projects. 

If you love the feeling of guided freedom, the ability to learn and devise things on your own but have the support of those who have done it before, this job is for you.

What You'll Get

  • Remote Working 
  • Flexible Hours
  • Education Time
  • Health, Dental, Vision
  • 401k
  • Bonuses
  • Loads of Mentorship

See all benefits here

 

What You'll Need

  • 5-6 years of business consulting experience with a heavy focus on business process development
  • 5-6 years of experience consulting directly with clients in HubSpot at a very technical level
  • 3-4 years of experience helping new clients onboard into HubSpot
  • 3-4 years of project management experience
  • 3-4 years of client training experience

  • Expert level understanding of HubSpot and its many parts
  • Resourceful troubleshooter with a high technical skill
  • Highly disciplined/organized and able to segment your time and focus in order to hit deadlines
  • Comfortable working with minimal supervision
  • Able to direct and train support team members to deploy on your strategies

What You'll Do

  • Program Management
    • Run clients that have recently purchased HubSpot through our hands on onboarding program
    • Develop new strategies and methodologies to expand and improve the program
  • Technology
    • Advise and strategize on the best deployments of new HubSpot systems at a technical level
    • Troubleshoot issues
    • Consult with and train clients on HubSpot usage
  • Strategy
    • Devise the best strategic approach to achieve client onboarding, technical, and process goals within the HubSpot platform
    • Consult with clients directly to build process that is technically viable in HubSpot
  • Client Management
    • Leading client meetings
    • Understanding and addressing client concerns quickly
  • Project Management
    • Manage your client's projects in Teamwork PM system
    • Manage client facing Trello dashboard
    • Self-administer your own tasks
  • Communication
    • Remain communicative and available with team and clients via Slack, email, text, conference call and smoke signals during reasonable business hours.
  • Internal Operations
    • Participate in regular team connect calls
  • Internal Marketing & Sales
    • Contribute to company marketing (blog, social, SEO...)
    • Assist in the sales process when needed
  • Education
    • Complete & Maintain ALL HubSpot Certifications within 6 months
    • Attend in-person and virtual educational events

 

The "Nice But Not Required" List

  • You can consult on content strategy
  • You might have better than average design skills (or design directing skills)
  • In a past life, you may have been known to code

"Join a team where you work to live and not live to work!"

Nicole Pereira CEO

👇 APPLY HERE 👇